Frequently Asked Questions
Everything you need to know about our artisanal knitwear and cozy essentials.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Domestic shipping usually takes 5-7 business days, while international shipping can take up to 14-21 business days depending on your location.
How should I care for my Starlight Knitting Society garments?
To preserve the quality of our premium natural fibers, we recommend hand washing in cold water with a mild wool detergent and laying flat to dry. Avoid hanging knitwear to prevent stretching.
What is your return and exchange policy?
We offer a 30-day return policy for unworn items in their original packaging with tags attached. Please note that custom-knit orders and final sale items are not eligible for return.
Are your materials ethically sourced?
Absolutely. We pride ourselves on using sustainable, cruelty-free wool and organic cotton sourced from certified farms that prioritize animal welfare and environmental health.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific destination.
Can I modify or cancel my order after it has been placed?
Since we strive to process orders quickly, you have a 2-hour window after purchase to request modifications or cancellations by contacting our support team.